Framework Overload Considering the many challenges faced by IT service providers today, leveraging frameworks to assist in managing and controlling IT services is a logical, yet difficult task. With so many best practices in the market today, how can you know which...
As IT service providers move up the enterprise value contribution ladder, the need for a repeatable and reliable service management framework becomes clear. There are several to choose from – most notably the IT Infrastructure Library (ITIL). ITIL continues to be...
By now, it should be understood (through legislation, regulations, standards, etc.) that boards, executives, and IT must collaborate in order to gain alignment and provide value for stakeholders. The inherent challenge with this is how to do it right when determining...
COBIT5 has been around for a couple of years now, so I should probably stop referring to it as the new release and simply call it the latest. I was introduced to COBIT back in version 4.0, and have since been involved in several opportunities to use COBIT5. There...
The hardest question I get as an IT governance advisor is, “how do I get executive level support for our IT governance program?” Surprisingly, this question, which comes from operations as well as executives, is not an isolated issue. As you might expect, the answer...
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